We want you to understand the types of information we collect when you backup for and use wizHODL's services
When you backup, you provide us with personal information that includes your contact information (Email Address, and a password).
Through your use of the wizHODL platform, we also monitor and collect tracking information related to usage such as access date & time, device identification, operating system, browser type and IP address. This information may be directly obtained by wizHODL or through third party services. This service usage data helps us our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
We collect transaction information including account balances, trade history, deposit and withdrawals either by manual input or importing from exchanges via API. This transaction data is served for our users assets tracking and transaction analsis requirement.
We collect API identifier and wallet address, which won't threat the user's fund security in any way. This data is served for improve expirence in device reset, data transfer senario.
We use the information collected to deliver our services and verify user identity.
We use the IP address and unique identifiers stored in your device's cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.
We use the information collected to protect our platform, users' accounts and archives.
Respect for the privacy and security of data you store with wizHODL informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and / or prior consent from the user.
We actively measure and analyse data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform's performance and to resolve issues with the user experience.
wizHODL has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: Secured Sockets Layered encryption technology, pseudonymisation, internal data access restrictions. Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.
If you suspect that your personal information has been compromised, especially account and / or password information, please contact wizHODL customer service immediately.