Privacy Policy

This Privacy Policy explains how wizHODL collects, uses, shares, and protects user information obtained through the wizhodl.com website. The terms "we", "us" and "our" refer to wizHODL team. When we ask for certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decided whether to provide us with these non-required information; you may not be able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On occasion, wizHODL may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If material changes are made to this Privacy Policy, the changes will be announced by posting on the site. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.

The latest privacy policy has incorporated elements from the General Data Protection Regulation (GDPR) as we act in accordance to its personal information processing rules within the European Economic Area (EEA).

INFORMATION wizHODL COLLECTS

We want you to understand the types of information we collect when you backup for and use wizHODL's services

Information you provide to us at backup

When you backup, you provide us with personal information that includes your contact information (Email Address, and a password).

Information we collect as you use our services

Service Usage Information

Through your use of the wizHODL platform, we also monitor and collect tracking information related to usage such as access date & time, device identification, operating system, browser type and IP address. This information may be directly obtained by wizHODL or through third party services. This service usage data helps us our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.

Transaction Records

We collect transaction information including account balances, trade history, deposit and withdrawals either by manual input or importing from exchanges via API. This transaction data is served for our users assets tracking and transaction analsis requirement.

Exchange API identifier and wallet address

We collect API identifier and wallet address, which won't threat the user's fund security in any way. This data is served for improve expirence in device reset, data transfer senario.

WHY DOES wizHODL COLLECT THIS INFORMATION

To provide and maintain our services

We use the information collected to deliver our services and verify user identity.

We use the IP address and unique identifiers stored in your device's cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.

To protect our users

We use the information collected to protect our platform, users' accounts and archives.

We use IP addresses and cookie data to protect against Distributed Denial of Service (DDoS) attacks, activities violate our terms of use and other type of malicious attacks.

To comply with legal and regulatory requirements

Respect for the privacy and security of data you store with wizHODL informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and / or prior consent from the user.

To measure site performance

We actively measure and analyse data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform's performance and to resolve issues with the user experience.

To enforce our Terms of Use and other agreements

It is very important for us and our users that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. For the benefit of our entire user base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. wizHODL reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.

HOW DOES wizHODL PROTECT USER DATA

wizHODL has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: Secured Sockets Layered encryption technology, pseudonymisation, internal data access restrictions. Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.

If you suspect that your personal information has been compromised, especially account and / or password information, please contact wizHODL customer service immediately.

CONTACT US

We are committed to respecting the freedoms and rights of all our wizHODL users who have placed their trust in our service. If you have any questions or concerns regarding this Privacy Policy, or if you would like to file a Data Protection request, please refer to our FAQ and contact us on our Support Page.